Xylophone

Processing website orders usually takes 1–3 business days for confirmation and preparation. Delivery time will vary based on your shipping method, location, and order details. Preorder or bulk order items may require several weeks to process, while standard shipping typically takes an additional 1–8 days.

Yes, we do! We are happy to offer international shipping to customers across the globe. Once you place your order, our team carefully processes, packs, and dispatches your items using reliable global courier partners to ensure safe and timely delivery. Shipping rates and delivery timelines may vary depending on your country, local customs procedures, and the shipping method selected at checkout.

Please note that international orders may be subject to customs duties, taxes, or import fees charged by the destination country—these are the responsibility of the customer. We will always provide tracking information so you can follow your package every step of the way.

If you have any questions about international shipping, estimated delivery times, or customs-related details, feel free to contact our support team—we’re here to help!

7010361843

We accept returns within 4 days of delivery on unused items in their original packaging. Some items—such as opened kits, customized products, or items marked non-returnable—are not eligible.

To request a return, contact us with your order details. Refunds are processed after inspection and issued to your original payment method. Return shipping fees may apply unless the item is damaged or incorrect.

Note: opening video is must for any claims