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Processing website orders usually takes 1–3 business days for confirmation and preparation. Delivery time will vary based on your shipping method, location, and order details. Preorder or bulk order items may require several weeks to process, while standard shipping typically takes an additional 1–8 days.

Yes, we do! We are happy to offer international shipping to customers across the globe. Once you place your order, our team carefully processes, packs, and dispatches your items using reliable global courier partners to ensure safe and timely delivery. Shipping rates and delivery timelines may vary depending on your country, local customs procedures, and the shipping method selected at checkout.

Please note that international orders may be subject to customs duties, taxes, or import fees charged by the destination country—these are the responsibility of the customer. We will always provide tracking information so you can follow your package every step of the way.

If you have any questions about international shipping, estimated delivery times, or customs-related details, feel free to contact our support team—we’re here to help!

7010361843

At Hi5 Toys, every order undergoes a quality check before dispatch.

• Report Within 24 Hours: Contact us via WhatsApp at 6381067878 or through our website.
• Required Proof: Share your Order ID, issue details, and a continuous, unedited unboxing video showing the sealed package and its contents.
• Return Shipping: No pickup facility is available. Customers must courier approved returns to our warehouse.
• Courier Reimbursement: Eligible defective/damaged product claims qualify for return courier reimbursement up to ₹70, subject to verification and valid proof.
• Refund Processing: Approved refunds will be processed within 2 working days after the returned product is received and verified.

All claims are subject to verification and approval by Hi5 Toys.