Shipping Policy

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• You will receive an email with a confirmation.
• Our delivery partners then bring the package to you within 2-10 working days of your order confirmation. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items packaged?

We package our products in boxes, and courier covers according to the size of ordered products. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging

What is the range of locations to which Hi5 Toys ships their products?

Hi5 Toys ships worldwide! For international orders call/whatsapp us at 7010361843 

What is the estimated delivery time?

We dispatch most orders within 2-4 business days (excluding Sundays and public holidays)

• Though, we keep 99% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise.
• While we are trying our best to avoid this situation, these products might delay your order. however we will be delivering within 10 days of your order confirmation.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date and deliver within 7-10 days.

Are there any shipping charges applicable on my order?

• we provide flat shipping of rs80 all over India. shipping charges vary for bulk and international orders.

what should be done incase of urgent delivery?

For urgent orders, connect us through whatsapp. shipping charge might vary as we use air mode to deliver in top priority.